Registrant Rights and Responsibilities Under the 2009 Registrar Accreditation Agreement:
https://www.icann.org/resources/pages/responsibilities-2014-03-14-en
.UK Domain Names are subject to additional terms and conditions as laid down by Nominet:
Registrant terms: www.nominet.org.uk/nominet-terms
Domain dispute policy: www.nominet.org.uk/disputes/drs/policy/
Further information can be found at www.nominet.org.uk
Our postal address is:
webhosting24 GmbH
Korbinianplatz 17
80807 Munich
Germany
Customer contacts are being replied within five days, abuse should be reported to [email protected]
Complaints by customers should be made using the functionality within the control panel.
If unsatisfied with the initial response, please escalate your issue by sending an e-mail to [email protected]
You should receive a response within five days.